fbpx

FREQUENTLY ASKED QUESTIONS

  • What is BOUNZ?

    BOUNZ is a rewards loyalty programme with retail partners in all industries. Customers are encouraged to join the programme and earn BOUNZ on all of their purchases. Members can spend and redeem their BOUNZ points anywhere within the partner network and receive immediate rewards. Get BOUNZ App for more frequent updates and offers

  • The BOUNZ app is available for download from the ios app and play stores. You will be guided through the registration process once you have downloaded the software. You can also join BOUNZ by registering your mobile phone with one of our Partners at the time of purchase. You will receive an SMS with instructions on how to install the BOUNZ app and complete your registration.

  • When you open the app, your BOUNZ balance will be displayed in the top right corner of the home screen. You can also check your balance and transaction details on the My Account screen, and you can get this information by logging into your account on our website.

  • When you make a collection or redemption transaction, your BOUNZ balance is usually updated within 48 hours. Depending on our return policy, this could take up to 60 days with some partners. If your balance does not update within 60 days, please contact our helpdesk at 04-506 5353.

  • If you forgot to give your mobile number to the cashier, you can still claim your BOUNZ by sending us an email to support@BOUNZ.ae attaching a copy of your receipt within 48 hours of transaction date. This will be subject to the respective partner terms & conditions.

  • BOUNZ can only be redeem when a customer scans the barcode in the app at checkout. Only BOUNZ can be earned by providing mobile number. Or you can redeem directly on the BOUNZ app for travel products, gift cards and on our eShop.

  • Yes, you can use BOUNZ to part pay for redemption at our Partners and in the BOUNZ app.

  • You will earn BOUNZ when you redeem for the cash value you pay on top of the BOUNZ redeemed, during your purchase.

  • If you have a delivery query or returns request for a product you have purchased from our eShop then please contact our helpdesk at 04-506 5353 for further assistance.

  • BOUNZ points will expire within 24 months from date of issuance into your account.

  • BOUNZ is a Shopping Reward app in UAE which provides maximum discounts to all its customers with best offers available in UAE