Privacy Policy


This Privacy Policy applies to the BOUNZ Program operated by City Points and explains how we collect, record, hold, store, use, disclose or otherwise process personal information.

The following additional Terms & Conditions, which also apply to your use of the BOUNZ Program, the BOUNZ mobile app or the BOUNZ Platform.

We may collect and use personal information that you directly provide us with. For example, we collect personal information when you fill out our form, connect with us on any social media sites, submit a request for customer support, or otherwise communicate with us in any other way. Some examples of the type of personal information we may collect include your name, email, address, company information, pictures, payment information, descriptions of properties and other information you choose to provide.

We respect your privacy and are dedicated to protecting your Data. This privacy policy will provide you information as to how we look after your personal Data when you use the BOUNZ app, the BOUNZ Platform or register for the BOUNZ Program and tell you about your privacy rights and how the law protects you. This Privacy Policy has been created so that you understand the ways in which we collect, store, use and protect your personal and private information safely and it is important for you to review this privacy policy prior to using our services.

By accessing our app or the BOUNZ Platform, you expressly consent to us processing your personal information in accordance with the Terms & Conditions and Privacy Policy. We may amend our Terms & Conditions and Privacy Policy at any time by posting a revised version on the BOUNZ Platform without informing you or any third party where such revised version will be effective at the time we post it and, following such posting, your continued use of the BOUNZ Platform will be considered as an express consent to us for continuing to process your personal information in accordance with the new revised Terms & Conditions and Privacy Policy.

We recommend you to check the BOUNZ Platform frequently for the any new amendments to our Terms & Conditions and Privacy Policy.

This BOUNZ Platform is not intended for children below the age of 18 years and we do not knowingly accumulate Data relating to children.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us on support@BOUNZ.ae.


Personal Information

When you sign up to become a member, you will be required to provide us with personal information including but not limited to, your name, e-mail address, location and phone number. All information we collect and/or receive under this section is collectively called “Personal Information.” We do not collect any personal information from visitors or members unless they provide such information voluntarily.

When you sign up to become a member, you will be required to provide us with personal information including but not limited to, your name, e-mail address, location and phone number. All information we collect and/or receive under this section is collectively called “Personal Information.” We do not collect any personal information from visitors or members unless they provide such information voluntarily.

Billing Information

You may be required to provide certain information to our third-party payment vendors pursuant to the Terms & Conditions and conditions of their privacy policies and terms & conditions of use. Such information may include a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively called the “Billing Information.” You authorize us and our third-party payment vendors to collect, process and store, as per local laws, your Billing Information.

Other Information

Information that we automatically collect when you use the BOUNZ Platform or the Services, including, without limitation:

IP addresses, which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device; browser type and language; referring and exit pages and URLs; date and time; amount of time spent on particular pages; what sections of our BOUNZ Platform you visit; and similar Data;

Information about your device, including the type of device, operating system and version (e.g., iOS or Android); carrier and country location; hardware and processor information network type and similar Data;

Information related to your communications on our BOUNZ Platform, such as the content of messages sent by and between you and other Members in connection with a potential booking, for purposes of monitoring your compliance with the Service Terms & AConditions including all non-circumvention requirements therein; and

Information that we collect using “cookie” technology. Cookies are small packets of Data that a BOUNZ Platform stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect other information and to enhance your experience using our BOUNZ Platform or the Services. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete cookies. However, if you decide not to accept cookies from us, our BOUNZ Platform or the Services may not function properly.


You may need to share personal information and billing information with other members of the BOUNZ Platform to complete transactions on the BOUNZ Platform. You should respect, at all times, the privacy of any and all other members

This Privacy Policy does not cover and we cannot guarantee the privacy of your personal information when you share personal information and billing information with other members, where applicable. We recommend always seeking information on the privacy and security policies of any other members with whom you are transacting prior to sharing any of your personal information and billing information.

You agree to use any personal information and billing information received from another user in relation to a transaction on the BOUNZ Platform solely in relation to such transaction and shall not use the information received from other members for any other purposes (except with the express consent of the other members.).

You acknowledge and agree, and you shall use personal information received from other members in accordance with all applicable laws.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during your relationship with us.

Data shall be provided only in the required sections and not anywhere else.

Restricting the Data to the required field shall protect you from the possibility of fraud or identity theft. The posting by you of any billing or personal information anywhere on the BOUNZ Platform other than in the required field shall release our liability to any fraud or identity theft and shall lead to the suspension of your use of the BOUNZ Platform or application.


Direct interactions.

You may give us your personal information by filling in forms or by corresponding with us by phone, email or otherwise. This includes Data you provide when you:

  • register as a member;
  • use our services;
  • request marketing material to be sent to you;
  • give us feedback, comments or reviews

Automatic interactions.

As you interact with BOUNZ Platform, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this Data by using cookies and other similar technologies.

Third parties or publicly available sources.

We may receive personal Data about you from various third parties and public sources. This may include technical data from parties such as Google and Data from publicly available.


We use any Data you provide us, either through our BOUNZ Platform, by email, feedback or comments in any of the following manners:

  • To provide you with personalized service;
  • To operate the BOUNZ Platform;
  • To manage and process bookings, inquiries, registrations and any other interactions with you;
  • To provide you with information about our services;
  • For other marketing purposes where you have consented;
  •  To share your personal information with our affiliates and third-party organizations which we feel could be of interest to you, provided you agree to such sharing;
  • To conduct Data analytics

By registering, you consent that we will collect, process, and use information about you and any additional members within your account. This information includes your registration details, information about the use of your BOUNZ Card, shopping purchases, and other information that you give us (together “Your Information”).

This information will allow us to administer the BOUNZ Program – including the management of member accounts, to accurately record and update BOUNZ balances including spending of BOUN. Periodically you may be asked to provide additional personal information via market research or surveys (“Member Information”). Your ‘member information’ is processed and stored in secure and confidential databases in the xx. If you choose not to provide this information, it will not affect your ability to collect or spend BOUNZ.

Your information may be analyzed to see how you use BOUNZ, to understand your interests and to send you (and/or additional members on your account) information and offers for the products or services which are most likely to add value to you. When you join the program, you automatically agree to receive these communications to make the most of what BOUNZ has to offer. We protect your information; our business depends on it. We will only share your information within the Company and our Authorized Partners, including their group companies and companies contracted to process and manage transactions such as BOUNZ spend requests and other communication. The list of companies participating in the BOUNZ program is available on the BOUNZ Platform.

Should you be a resident of the European Union, you acknowledge and agree that the Services may include processing, storing, and/or managing data which is governed by legislation relating to data protection and privacy including without limitation the EU Data Protection Directive 95/46/EE and the General Data Protection Regulation. To the extent that is permitted, we undertake to comply with obligations stipulated in the legislation referenced above.

To the extent that your data contains personal information as defined under the California Consumer Privacy Act 2018 (as amended) (“CCPA”), The Company shall (when applicable) act as a service provider with respect to such personal information and in accordance with the CCPA.


By registering on our BOUNZ Platform, you agree to grant us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, our BOUNZ Platform. If, at any time, you prefer not to receive further communications from us in any or all forms you will have the ability to unsubscribe from such communications by clicking on the link provided in every email that is sent to you by us or by emailing us at support@BOUNZ.ae.


Our Cookies

  •  We use ‘cookie’ technology where the cookie identifies your browser with a unique and random number.
  • Cookies are small data files stored in the memory of the device you are using that help us improve our members’ experience of our BOUNZ Platform and services, identify popular features and count visits to our BOUNZ Platform.
  • The cookies used by us do not reveal any personal information about you.
  • Cookies use is to help us improve members experience of the BOUNZ Platform.


  •  We do not tolerate spam.
  • To report BOUNZ Platform related spam or spoof emails, please forward the email to support@BOUNZ.ae.
  • You undertake not use our communication tools to send spams or otherwise send content that would violate our Service or this Privacy Policy.


We may have to share your personal Data with third parties as described below. We require all third parties to respect the security of your personal Data and to treat it in accordance with local laws. We do not allow our third-party service providers to use your personal Data for their own purposes and only permit them to process your personal Data for specified purposes and in accordance with our instructions:

We may partner with other organisations and as part of these arrangements, you may be a customer of our business partners in addition to us and/or in the event of our sale, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the BOUNZ Platform or application or otherwise in relation to any such sale and you confirm that such disclosure is acceptable to you. We may also share your personal information with our other group companies so as to provide joint content and services to you, to help detect illegal acts and/or the violations of our policies.

We do not sell or rent any of your personal information to third parties in the normal course of doing business.

We partner with and are supported by service providers. Data will be made available to these parties only when necessary to fulfil the services they provide to us. Our third-party service providers are not permitted to share or use personal information we make available to them for any other purpose than to provide services to us. We will share personal information when we believe it is required, such as to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities.


We will only retain your Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any accounting, or reporting requirements.

We retain your personal information during and following the end of your use of our BOUNZ Platform as required to comply with local laws, for technical troubleshooting requirements, to prevent fraud, to assist in any investigations and to take any other actions otherwise permitted by law.


In accordance with applicable data protection laws, including but not limited to the GDPR and CCPA, you have

Right to Access:

You have right to access your Data we hold about you.

Right to Rectification:

You have a right to request us to correct your Data where it is inaccurate or out of date.

Right to be Forgotten (Right to Erasure):

You have the right, under certain circumstances, to have your personal information erased. Your information can only be erased if your Data is no longer necessary for the purpose for which it was collected, and we have no other legal ground for processing the Data.

Right to Object to Processing:

You have the right to object to the processing of your Data at any time, on legitimate grounds, except if otherwise permitted by applicable law, or to lodge a complaint with a supervisory authority. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

Right to Restrict Processing:

You have the right to restrict the processing of your Data, but only where:

  • its accuracy is contested, to allow us to verify its accuracy; or
  •  the processing is unlawful, but you do not want it erased; or
  •  it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or
    defend legal claims; or
  •  you have objected to processing of your Data, and verification of overriding grounds is pending.

Right to Decline Automated Decision Making:

You have the right to not be subject to decisions based solely on automated decision making, which produce legal or significant effects for you, except where these are: